Refund & Return Policy

At Miya Tails, every piece is thoughtfully handmade and prepared with care.
Because of this, we approach returns and refunds with clarity and fairness — for both you and our small family team.

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Made-to-Order & Hygiene Considerations

Most Miya Tails items are made-to-order or prepared in small batches.

For hygiene and safety reasons, we do not accept returns or exchanges for change of mind, sizing issues, or preference once an item has been worn, used, or tried on by a pet.

We encourage you to carefully review product descriptions, sizing guides, and photos before placing your order. If you’re unsure, feel free to reach out — we’re always happy to help before purchase.

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CalmCore™ Products

CalmCore™ is a non-medical, non-therapeutic botanical companion system designed to offer gentle presence, not guaranteed behavioural or emotional outcomes.

As individual pet responses vary, we are unable to offer refunds based on perceived effectiveness or personal expectations.

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Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during transit

• Defective

• Incorrect (wrong item sent)

Please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

We will review the case and, where appropriate, offer a replacement or store credit.

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Shipping & Delivery Delays

Refunds are not applicable for delays caused by couriers, weather conditions, public holidays, or circumstances beyond our control.

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Refund Method

Approved refunds (where applicable) will be processed as:

• Store credit, or

• Replacement item

Refunds to the original payment method are reviewed on a case-by-case basis.

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Questions & Support

We believe thoughtful communication prevents disappointment.
If you have any concerns before ordering, please reach out to us at:

📩 miyapettailor@gmail.com

We’re always happy to guide you.