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Collections, fit direction and what is worth knowing before you decide.
Miya Tails is built around five different styling directions rather than one single look.
The Gentleman — refined, tailored and timeless.
The Darling — soft, expressive and cherished.
The Muse — artful, expressive and a little poetic.
The Adventurer — playful pieces for curious days.
The Essential — an everyday base with interchangeable styling and the dedicated inner pocket used with CalmCore™.
Start with how you imagine your companion wearing the piece rather than asking which collection is the best.
Choose The Gentleman for something polished, The Darling for a softer expression, The Muse for something more artistic, and The Adventurer for playful character.
If you want an easy everyday base with interchangeable styling and CalmCore™ compatibility, begin with The Essential.
Yes. Miya Tails designs for both cats and dogs, but fit should still be considered according to the individual piece and your companion's proportions.
A similar neck measurement does not automatically mean a cat and dog will wear the same shape in exactly the same way.
Many Miya pieces are designed with real wearability in mind, but everyday wear should still remain comfortable for the individual companion.
Check the fit, condition of the piece and your companion's comfort regularly.
Yes. If you want a closer look at a colour, fabric or particular detail, contact us and tell us what you would like to see.
Small visual differences may naturally occur where fabric placement, pattern position or handmade finishing is involved.
These subtle variations allow an individual piece to retain its own character while keeping the overall Miya design consistent.
Measurements matter more than guessing from age, breed or weight alone.
Measure the neck where the bib will naturally sit and use the measurements shown in the Miya Size Guide.
Keep the measuring tape comfortable rather than pulling tightly into the neck or leaving excessive space.
Weight alone is not enough to determine fit. Neck measurement and body proportions are more useful when choosing a Miya piece.
Send us the neck measurement together with the piece you are considering.
If needed, you can also send a photo through Contact Us so we can look at the proportions with you before you choose.
Measure where the bib will naturally sit rather than judging from the visible width of the fur.
The goal is a comfortable fit that is neither excessively loose nor restrictive.
Not necessarily. Similar measurements do not always create the same fit because neck and body proportions can differ between individual cats and dogs.
Check the current Shipping & Returns policy for the applicable conditions.
If you still need help, contact us with your order number and we can look at the next step with you.
How interchangeable details work and why compatibility depends on the piece.
Miya accessories act as styling details that allow a piece to take on a different expression without replacing the entire base.
Available styling positions and accessory types depend on the individual bib design.
Yes, where the particular Miya piece is designed to support interchangeable styling.
The product page will show the accessory options available for that piece.
No. Different Miya collections support different accessory types.
A bow, tie or small accent that works with one piece may not be available for another.
Accessory options are intentionally matched to the construction and styling language of each bib.
If an option does not appear for that piece, it is not part of that piece's available styling system.
Where an included styling choice is shown on the product page, you can select from the accessory options offered with that bib.
Available combinations can differ between pieces, so always follow the individual product page.
Where an accessory is offered as a separate Miya product, it can be purchased independently.
Check that it is compatible with the bib you intend to style before ordering.
No.
The Essential is the Miya bib designed with the dedicated inner pocket used to carry CalmCore™.
The Gentleman, The Darling, The Muse and The Adventurer do not include this pocket.
What you can ask for, what affects feasibility and how to show us the idea.
You are welcome to tell us what you have in mind.
Custom work depends on the design, material availability, sizing, construction and timeline, so every request needs to be considered individually.
Depending on the piece, a request might involve sizing, colour, fabric or selected styling details.
Not every option is possible for every construction, so we first look at the specific piece and what you want to change.
Reference images are welcome for communicating a mood, fit, colour direction or detail you like.
Miya Tails does not reproduce another creator's or brand's design as an exact copy.
Start a Custom Request through Contact Us.
Once WhatsApp opens, you can send photos and screenshots directly in the conversation.
Timing varies depending on the request and current production availability.
We will discuss the expected timeline before anything is confirmed rather than applying one fixed turnaround to every request.
Additional cost may apply depending on materials, sizing, construction and the additional work required.
Any applicable pricing will be discussed before the request is confirmed.
Not always.
Some ideas may not work comfortably or reliably with the construction of the piece.
If that happens, we will explain why and see whether there is another way to approach the idea.
Changes, order details and the information we may need when helping you.
After a successful order, you should receive the order information provided through checkout and the contact details used for your purchase.
If you are unsure whether your order was completed, contact us with the name and contact information you used when placing it.
Contact us as early as possible and include your order number together with what you would like to change.
Whether the change can still be made depends on how far the order has progressed, so changes cannot always be guaranteed.
Contact us as soon as possible if you need to request a cancellation.
Whether cancellation is still possible depends on the current stage of the order and the applicable order conditions.
Contact us immediately with your order number and the correct shipping information.
If the order has already moved into fulfilment or shipment, changing the destination may no longer be possible.
Ask us as soon as possible.
If the original order has not progressed too far, we can check whether another accessory can still be added.
Otherwise, an additional order may be needed.
You can ask us, especially if both orders were placed close together.
Whether they can still be combined depends on their current preparation and fulfilment status, so this cannot always be guaranteed.
Look at your order confirmation or the order details provided after checkout.
Including the order number when contacting us helps us locate the correct order much faster.
Send us your order number, a short description of what happened and clear photos where relevant.
Helpful to include:
Order number
A short explanation of the issue
Clear photos of the item or parcel where relevant
That gives us enough context to understand what happened before we reply.
Quick answers for delivery and returns. The full Shipping & Returns page remains the source for current policy details.
Available shipping destinations can change as Miya Tails grows.
Check the current Shipping & Returns page or the destinations available during checkout for the latest information.
Shipping cost depends on the destination and the delivery options currently available.
The applicable shipping amount will be shown through the current store or checkout process.
Processing time and shipping time are not necessarily the same.
Check the current Shipping & Returns page for the latest preparation and estimated delivery information.
Use the tracking information provided for your shipment where tracking is available.
If the information looks unclear, contact us with your order number so we can identify the correct shipment.
Exchange eligibility depends on the current Shipping & Returns policy and the condition of the individual item.
Check the policy first, then contact us with your order number if you need help.
Contact us with your order number and explain what you received.
Clear photos of the parcel, packaging and affected item can help us understand the issue.
Start by checking the courier tracking details and the delivery location around the address.
If it is still unclear, contact us with your order number and tracking information so we can understand the situation with you.
Custom items can have different conditions from standard products.
Please refer to the current Shipping & Returns policy applicable to custom orders rather than assuming the same conditions apply to every item.
Different materials and constructions may need different care, so the individual product guidance should always come first.
Begin with the care guidance provided for the individual product because fabrics, construction and decorative details can differ.
Handle styling details gently and make sure the piece is clean and properly dry before returning it to regular use or storage.
Do not assume every Miya piece follows the same washing method.
Follow the care instructions for the specific product, particularly where structured details, magnetic components or decorative elements are involved.
Where the styling accessory is removable, treat it as its own component rather than automatically cleaning it in exactly the same way as the bib.
Follow the care guidance for the individual bib and accessory.
Store them clean and dry in a way that avoids unnecessary pressure on structured or decorative details.
Keeping removable accessories separately organised can also help preserve their shape and make styling easier later.
Avoid unnecessary pulling, folding or crushing of structured styling elements.
When the piece is not being worn, store it in a way that allows decorative details to keep their intended shape.
Magnetic and constructed areas should be treated as part of the product's specific care requirements.
Avoid assuming they can be handled exactly like an ordinary piece of fabric, and follow the current Care Guide for the relevant item.
CalmCore™ and Safety continue below.
What CalmCore™ is, how it is worn and where it fits within the Miya Tails system.
CalmCore™ is Miya Tails' botanical companion patch.
It is designed to sit inside the dedicated inner pocket of The Essential, creating a close-worn botanical layer without turning the patch itself into a visible styling feature.
In the Miya system:
The Essential is the wearable base.
CalmCore™ is the botanical companion patch carried inside its inner pocket.
No. CalmCore™ is not positioned as a fragrance product or perfume accessory.
It is a botanical companion patch designed around a close-worn micro-environment.
Not a scent. A sense of presence.
CalmCore™ is designed without added fragrance and without essential oils.
Its identity comes from the botanical materials within the companion patch rather than from added perfume.
The Essential.
The Essential is the Miya bib designed with the dedicated inner pocket used to carry CalmCore™.
CalmCore™ is placed inside that pocket rather than attached as an external styling accessory.
Those four collections do not include the dedicated CalmCore™ inner pocket.
They are therefore not designed to carry the patch in the same way as The Essential.
CalmCore™ compatibility:
The Essential — Yes
The Gentleman — No dedicated inner pocket
The Darling — No dedicated inner pocket
The Muse — No dedicated inner pocket
The Adventurer — No dedicated inner pocket
Before placing the patch into The Essential, gently rub CalmCore™ for approximately 3 to 5 seconds.
Then place it inside the designated inner pocket before dressing your companion.
CalmCore™ is intended to be used within its wearing guidance rather than worn continuously without observation.
For first-time use, begin with a shorter wearing period and observe how your companion responds.
For the complete current wearing guidance, refer to the CalmCore™ instructions and Safety Standards.
When CalmCore™ is not being worn, return it to its intended storage packaging and keep it properly sealed.
Keep the patch dry and follow the storage instructions supplied with the product.
Your companion does not need to actively play with, smell or interact with the patch.
CalmCore™ is designed as a companion experience worn close to the body.
Individual responses can differ, so observe your own companion rather than expecting one identical reaction from every cat or dog.
CalmCore™ is organised into four companion formulas.
For cats
Soft Embrace
Whisper
For dogs
Low Stimulus
Stay Calm
Each formula has its own botanical composition and companion direction.
These are quick answers only. The CalmCore™ Safety Standards page remains the full reference for safe use.
No.
CalmCore™ is a botanical companion patch. It is not positioned as a medication or veterinary treatment.
No.
CalmCore™ should not replace professional veterinary assessment or treatment when your companion needs medical attention.
No.
CalmCore™ is non-ingestible and is not designed to be eaten, chewed or used as a toy.
It should remain contained within the intended wearable system during use.
Remove access to the patch and stop normal use.
Refer to the CalmCore™ Safety Standards for the appropriate guidance, especially if ingestion may have occurred.
CalmCore™ is not recommended for companions under 6 months of age.
Refer to the Safety Standards before use whenever age or another health-related consideration applies.
Yes. CalmCore™ has specific precautionary situations where use is not recommended.
This includes pregnancy, companions under 6 months of age, a history of seizures or epilepsy, and use during post-operative or sedative periods.
Refer to the complete Safety Standards before use if any of these situations apply.
Begin with a shorter wearing period and observe your companion rather than moving immediately into prolonged use.
Comfort and individual response should remain part of the decision to continue.
If your companion appears uncomfortable, shows an unusual response, repeatedly attempts to access the patch, or anything about the situation concerns you, stop use.
Refer to the Safety Standards for the full stop-use guidance and next steps.
Do not continue normal use of a patch whose condition has been compromised.
Keep it away from your companion and refer to the Safety Standards for the current patch-condition guidance.
No. CalmCore™ is not intended to be treated as a 24-hour continuous-wear product.
Follow the current wearing guidance and give your companion appropriate time without the patch.
The full guidance is kept on Miya Tails' dedicated CalmCore™ Safety Standards page.
The FAQ is intended to help you find the right direction quickly. Safety Standards should remain the reference when you need the complete use guidance.
If the answer you need is not here, you do not have to keep searching. The next step is simply to show us what you mean.
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